When using a gig-workforce to deliver infrastructure services, it is important to maintain focus on the areas of service delivery supported by the company. A company must have a well-defined list of project, work-order, and activity types which can be supported by its portfolio of gig-workers. This is even more important when designing a project management system to support delivery of infrastructure services in real-time using a gig-workforce or any other method of getting work done. Thus, the project management system must have the flexibility to support assigning, tracking, and reporting of all types of workers (e.g., employees, trade contractors, specialized OEM technicians, warranty repairs …) based on the project and/or work-order type. Therefore, we will define both project and work-order types for infrastructure services and unique elements needing support from a project management system.